Special Covid-19 arrangements for 2021
SPECIAL BOOKING ARRANGEMENTS FOR COVID-19
If you are booking a cycling or walking holiday for 2021, we want to reassure you that your holiday is financially protected and that you will be well looked after by us. In addition to the enhanced safety measures we have introduced on our cycle and walking tours, we have made a couple of Special Covid-19 arrangements, to help with travel plans, for the 2021 season.
Just pay your booking deposit. And your final balance is not due until 6 weeks (42 days) before the start of your holiday (normally 12 weeks).
Make a change to your start date free of charge up to 6 weeks before departure (cancellation fees would normally apply), you must understand this only applies to Covid19 issues.
In addition, it’s essential that you…
Have appropriate travel insurance so that if you fall ill or test positive for COVID-19 prior to (or during) your tour, you will be financially covered for cancelling your trip.
Don't Forget, If we have to cancel your holiday because of COVID-19, you will have the option of postponing or receiving a full refund. We’ll only run holidays that follow the most up-to-date government guidance. All our standard Booking Conditions apply.
COVID-19 AND MY HOLIDAY
What special Covid-19 precautions do you take for my holiday ?
We have made some simple, but effective, alterations to our working processes, to make sure that we comply with government guidance on Coronavirus precautions for 2021.
Two weeks before your holiday: You will receive your route guide. Print this out, or download the pdf to your phone. Please read through and check if you need to book any meals or places to visit in advance. Visit their website or Facebook. Remember to look at our holiday information pages on our website, for kit lists and useful tips.
Bring with you: Helmets, pre filled water bottles, your own supplies of hand sanitiser, face masks etc for use on your holiday.
Arrival time: We will have agreed an arrival time at our base Petchfield Farm. You must arrive at the specified time. We need to be precise about this as we need to time to clean and social distance between groups. Please ring if you are held up enroute.
Parking: There is plenty of parking space (Stay in your car if you arrive early and there is another group present– you will not be able to use the toilet until the previous group has departed and its been cleaned). When you get out of the car please use hand sanitiser immediately, before you approach the briefing area and bikes. When you are ready to start your cycling holiday and have finished sorting out your luggage/panniers – please drop your keys into the container with your name tag.
Toilets: There is one toilet available for your group’s sole use. It will have been cleaned before you arrive and again when you leave. Please wear a mask and use the hand sanitiser provided before you enter the toilet.
Luggage: Please get it out of your car, make sure everything is zipped up, and leave it in front of the luggage barn. We will add your personalised luggage labels.
Bikes and equipment: Bikes, panniers, maps, toolkits, locks, pumps etc will all be waiting for you, with name labels. All bikes and equipment are thoroughly cleaned and disinfected before each use.
Briefing: We will talk you through the route (spare copies are available if needed) and show you how the bike is set up and give guidance on using the gears, brakes etc as usual – but socially distanced!
NHS Track and Trace App: Please download this app onto your phone before you come. All hotels, Inns, restaurants, cafes, attractions (including us), will be displaying a NHS QR code at their entry. Tapping the QR code with your phone is easy, and much preferable to writing your details down each time. Please remember each household should log in - not just the party leader.
On your bike: Have a great time. The cycling is wonderful, be prepared to book ahead for pub lunches/ evening meals. Make sure you bring some snacks with you and always take advantage of open village shops and tea rooms for extra drinks and picnics.
Out and about: please remember to follow the normal government guidance. Everyone is very pleased to welcome our visitors back, but please remember to be considerate of other people’s space and wellbeing.
Taxis: If a taxi journey is part of your holiday, please wear a mask and keep the windows open during the journey.
Accommodation: Have gone to great lengths to give you extra space and have ramped up their already formidable cleaning practices. Please help them by following any precautions they have put into action.
Evening meals: It's a good idea to book your evening meals in advance.
When you return: At the end of a wonderful cycling trip, your luggage and car keys will be waiting for you. It would be helpful if you could ring us some time on your last day’s cycling so that we know when to expect you. We are trying to organise it so that you are the only group returning.